Warranty

12. WARRANTY

The following Warranty Conditions apply to all products manufactured in Portugal by Begolux – Iluminação Unipessoal Lda., headquartered at Rua Vasco da Gama nº65 4510-682 Fânzeres.

12.1. Warranty Period

12.1.1. Self-made collections are guaranteed for 5 years from the date of issue of the invoice.

12.1.2. All other products produced and manufactured by Begolux – Iluminação Unipessoal Lda. are covered by a 2-year warranty from the date of issue of the invoice.

12.1.3. The products covered by the 5-year guarantee are the products in the Range (list below)

• Infinity
• Infinity Slim
• Infinity XSlim
• Circular Luminaires
• Tubular Luminaires
• Natural Materials
• Architectural Lighting

12.2. WARRANTY CONDITIONS

12.2.1. Begolux – Iluminação Unipessoal, Lda. only assumes the guarantee of the products it manufactures, if it can be verified – Manufacturing non-conformities that result in failures or malfunctions; and/or, cumulatively, if it is verified that the Products have been correctly installed and used in accordance with the instructions provided by it, as well as if the Temperature and voltage used are correct and within the recommended values.

12.2.2. If any of the products mentioned in clause 12.1.3 above are defective in material or workmanship:

– The item must not show evidence of installation and/or tampering;

– The product must always be returned in its original packaging, with no signs of use.

– If the products were not purchased directly from Begolux, you should contact the responsible retailer for information on the procedures to be followed;

– It is Begolux’s sole decision whether to repair or replace the product in whole or in part.

12.2.3. For the purposes of this article, the products/articles covered by the guarantee must be delivered to the premises of Begolux – Iluminação Unipessoal, Lda., located at Rua Vasco da Gama nº65 4510-682 Fânzeres, which, after verifying the anomaly, will replace it.

12.2.4. For internal procedural purposes, any warranty claim must be made in writing and accompanied by the corresponding purchase invoice.

The following are guarantee exclusion clauses:

 – Improper or inadequate installation and maintenance: Improper or deficient installation, without observance of the manufacturer’s recommendations, and also in disagreement with the good rules of installation and handling of electrical equipment.

– Unauthorized alterations or repairs;

– Environmental conditions not suitable for the product in question;

– Damage caused by accidents, misuse or negligence;

– Emergency kits come with a 2-year guarantee against manufacturing defects;

– The following are not covered by this guarantee: Consumables (bulbs, LEDs, starters and batteries) and any product not supplied by Begolux

– Any product not produced or manufactured by Begolux Iluminação Unipessoal, Lda.

– Begolux Iluminação Unipessoal, Lda. reserves the right to verify that all warranty conditions are being met and to carry out an expert assessment in order to verify the fault in question.